The Problem Solver
Beginning my hospitality career in a 2-star hotel taught me countless life lessons and how to deescalate high stress situations. Following my 2-year anniversary with Extended Stay I received a promotion to a General Manager position to relocate Farmington Hills, MI. Prior to my arrival the hotel was not hitting projected numbers and failed their most recent cleanliness audit.
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As a first time General Manager I was tasked with a "clean up" project and I thrived in it!
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S.T.A.R. Method - Situation, Task, Action, Result
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S. The challenge with this role was implementing cleanliness standards, proper customer service practices, and holding team members accountable while gaining their trust.
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T. Managing the bottom line was the end goal and this required landing a major contract with a construction company working near by. I knew the only way we could land the contract was provide an experience our competitors can't, a home away from home.
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A. Leading my team with a can do attitude. Advocating for them, working in every department, providing a sense of ownership, and listening. Once I gained their trust we were a well oiled machine.
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R. Our site landed the contract and maintained the highest occupancy rate I our district, low turnover, made bonuses every quarter, and my team genuinely enjoyed coming to work.
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I am a firm believer people work for people and sometimes it really is simple as that.